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Customer Service

Shipping & Delivery
We currently deliver to the UK only. All deliveries should arrive next day as long as the order is placed before 4.30pm. Our website can take your orders 24 hours a day, 7 days a week. However, we are only able to process and despatch your orders 9am - 5.00pm, Monday - Friday. All orders placed before 5.00pm Monday - Friday will be processed the same day. All orders placed after 5.00pm or on weekends and bank holidays will be processed during the next working day. Where products are in stock, they will be despatched the day we process your order for delivery.
Privacy & Security
We regard your privacy as important and will treat all of your personal information in accordance with the applicable data protection laws in the UK to ensure that the personal information you give us is kept secure and processed fairly and lawfully. The data which you supply to us will be used by us and our processors to fulfil your order and to provide you with the best possible service. We collect the data that you enter on this site. We use this information to deliver your order and to save you having to type in the same information every time you visit our site. We also use it for anonymous analysis about the customers who use our website. If you have any further queries about how we use your data, or have any concerns about the processing of your personal data by MJS IT Services Ltd and want to delete your information from our records, please email us at matt.simms@mjsits.co.uk
Privacy & Data Protection Statement
MJS IT Services Ltd has used all reasonable endeavors to ensure the accuracy and completeness of this website. However, MJS IT Services Ltd gives no representations, assurances, undertakings or warranties about the accuracy, correctness or fitness for purpose regarding the site or any website referred to by them ("third party site"). MJS IT Services Ltd accepts no responsibility whatsoever for any reliance placed on the contents of this site. MJS IT Services Ltd does not approve or endorse the information in any third party site. MJS IT Services Ltd accepts no responsibility for, and therefore will have no liability in connection with any third party site. The contents of this web site are in the copyright of MJS IT Services Ltd. You may make copies for your personal use only. You are not allowed to copy and distribute its contents in any way without the prior consent of MJS IT Services Ltd. All Design, Content, Images & Text Copyright © MJS IT Services Ltd unless otherwise stated. All Rights Reserved.
Returns, Replacements & Cancellations
The Customer shall not return any Goods or cancel any orders without MJS IT Services Ltd written or email consent. Such consent may not be given where Goods have been specially purchased by MJS IT Services Ltd to meet the Customer's requirements, or if the Goods have a sales value of £20.00 + VAT or less. If the Company at its discretion gives consent, it reserves the right to charge a restocking fee of up to 35% + VAT of the price of the Goods in question, or £38 + VAT, whichever the greater.
Ordering
Our acceptance of an order does not take place until the goods leave our warehouse. We will email you an order confirmation at this point. If there is going to be a delay in getting the goods to you we will send you an email asking you if you would still like us to send the order to you. We reserve the right to refuse an order. Non-acceptance of an order may result from the product ordered being unavailable from stock, our inability to obtain authorisation of payment, or the identification of an error with the product information including price or promotion. If there are any problems with your order we shall contact you.
Payment, Pricing & Promotions
Payment can be made by any method specified on our website. We will take all reasonable precautions, in so far as in our power to do so, to keep the details of your order and payment secure but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you. Please note all orders on this site will be charged in pounds sterling and that prices are subject to change without notice, but if the price change affects your order you will be contacted before payment or dispatch.
Viewing Orders
Registered users of the MJS IT Services Ltd website can view and track orders through the account management system by logging into the system using the Login & Passwords supplied during your registration phase.
Updating Account Information
Registered users of the MJS IT Services Ltd website can update account information through the account management system by logging into the system using the Login & Passwords supplied during your registration phase.